Terms of Service

1. About Our Services

RoastAroma operates as a premium specialty coffee roaster based in Ajax, Canada. We offer:

• Freshly roasted specialty coffee beans
• Coffee subscriptions and delivery services
• Coffee education and cupping experiences
• Wholesale coffee services to businesses
• Coffee brewing equipment and accessories

2. Acceptance of Terms

By using our website, placing orders, or engaging with our services, you confirm that:

• You are at least 18 years of age or have parental consent
• You have the legal capacity to enter into these Terms
• You will provide accurate and complete information
• You will comply with all applicable laws and regulations

3. Account Creation and Security

When creating an account with us, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

4. Products and Orders

5. Payment Terms

We accept major credit cards, debit cards, and other payment methods as displayed on our website. By providing payment information, you represent that:

• You are authorized to use the payment method
• All payment information is accurate and complete
• You will pay all charges incurred
• You authorize us to charge the provided payment method

6. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about delivery times, shipping costs, and geographic coverage. Risk of loss passes to you upon delivery to the carrier.

7. Returns and Refunds

Please refer to our Return Policy for detailed information about returns, refunds, and exchanges. Due to the perishable nature of coffee, special conditions apply to coffee returns.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of RoastAroma or our licensors and is protected by Canadian and international copyright and trademark laws. You may not:

• Reproduce, distribute, or display our content without permission
• Use our trademarks or trade names without authorization
• Create derivative works based on our content
• Use our content for commercial purposes without a license

9. Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose or illegal activity
• Violate any applicable laws, regulations, or third-party rights
• Interfere with or disrupt our website or servers
• Attempt to gain unauthorized access to our systems
• Collect information about other users without consent
• Transmit viruses, malware, or other harmful code
• Engage in fraudulent activities or misrepresent your identity
• Resell our products without proper authorization

10. Subscription Services

Our coffee subscription services are provided through RoastPlan, a separate platform with its own terms and conditions. If you subscribe to our coffee delivery services, you agree to be bound by the RoastPlan Terms of Service, which can be found at roastplan.com/terms. These RoastPlan terms govern all aspects of your subscription including billing, modifications, cancellations, and delivery schedules.

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in our Privacy Policy.

12. Disclaimers and Limitations

13. Indemnification

You agree to indemnify, defend, and hold harmless RoastAroma, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

14. Termination

We reserve the right to terminate or suspend your account and access to our services at our discretion, with or without notice, for violation of these Terms or any other reason. Upon termination, your right to use our services immediately ceases.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

16. Dispute Resolution

Before pursuing legal action, we encourage you to contact us directly to resolve any disputes. We are committed to working with our customers to find fair and reasonable solutions.

For customer service inquiries or to report issues, please contact us at [email protected].

17. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects our intent.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the complete agreement between you and RoastAroma regarding your use of our services and supersede all prior agreements.

20. Contact Information